Support
Trillium Engineering prides itself on its agile product development and ability to listen to customer feedback. That's why internal teams continue to innovate, and provide ongoing support to the customers who count on our imaging solutions.
Latest Software Downloads
To ensure your Trillium products are performing at their best, please contact your Trillium Business Development or Sales representative for access to the latest software and firmware releases. These updates deliver improved performance, enhanced stability, and new capabilities across supported gimbal systems.
If you have any questions about compatibility, installation, or system configuration, your Trillium representative can assist, or you may reach out to Trillium Support for additional guidance.
Support Request
If you need help with your gimbal, you’re in the right place! Please use the form below and share as many details as you can. The more information you provide, the quicker we’ll be able to assist you. And no worries—you only need to click submit once for your request to reach us.
Product Retirement
As we strive to continuously offer the best experiences and newest technology to our customers, we will periodically retire old and unsupported products. This process is commonly called End Of Life, or EOL. Reasons for EOL notices may include obsolete parts within a product build structure, replacement versions, or overall age of the technology. For detailed information on our EOL process, please review our General Terms and Conditions.
To view all products that have been retired, and their suggested replacements, please view our EOL registry. If you need further help or have additional questions, please contact us.